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Contact with customer service

  • 19 June 2021
  • 4 replies
  • 381 views
mandarijn

Is there a way to contact (call/mail) the customer service without having a twitter or facebook account?

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Best answer by Camilo. 30 October 2023, 16:25

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slow train

4 replies

seewulf
Rank
Userlevel 7
Badge +14

Ofcourse directly by email or mark @Nanja  as she is the Community Manager and she can connect you with the Customer Service department.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
mandarijn

A direct mailadres would be great. What is the mailadres of the customerservice?

slow train
seewulf
Rank
Userlevel 7
Badge +14

A direct mailadres would be great. What is the mailadres of the customerservice?


 I used once this email address and got a reply within 48hrs (removed by the moderator)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Camilo.
Userlevel 6
Badge +3

Hi @mandarijn 

We encourage you to contact us via our Socials, such as Facebook, Instagram or Twitter. Otherwise, you can send a request through this link: https://eurail.zendesk.com/hc/en-001/requests/new

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

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