When did you order the pass?

What was the promised delivery date when you made the order?

What is the status of your order in your Interrail account?

When will you start your travel?

Only Customer Support can help you with this. Have you made a request to Customer Support through this form?

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly