Hello,
I just booked a Paper Ticket (I need the ticket for a trip which will start at 1 April 2023). During the Payment Process the estimated delivery dated showed “28 March 2023” which would have been close, but probably fine. However, at checkout the estimated date of delivery had postponed to 7 April 2023 (which would render the ticket useless for me). Of course, at checkout it is too late to change anything.
- Most important Question: How can I proceed from here? In order to use the mobile pass I would have to buy a new Smartphone (mine doesn’t support iOS 13). The Paper Ticket will probably be late. Moreover, I probably cannot return the Paper Ticket in Time, because I will not be at home then. Is there any other way to obtain and use a ticket in time for the journey?
- Is it still possible to get a full 100% refund for the ticket (for the different estimated of delivery are quite deceptive), not the usual 85% refund?
Any help would be highly appreciated!
All the best, thomas
Best answer by rvdborgt
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