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DiscoverEU; My friend has not received her interrail pass


Mila Le Masson

I won an interrail pass with discover EU but my friend (with whom I registered) ha dont received it because her address has been hacked…..

How can I contact The organisers quickly to claim thé pass? 
Have you ever experienced this situation? 

thank you very much. 

Best answer by Angelo

Ask directly the #DiscoverEU Team, you should have the contact address from them on your email.

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  • Full steam ahead
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  • May 8, 2022

The contact adress should be somewhere on your mails-THIS forum has no access or knwoledge about this.


Angelo
Railmaster
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  • 2067 replies
  • Answer
  • May 8, 2022

Ask directly the #DiscoverEU Team, you should have the contact address from them on your email.


Mila Le Masson

Thanks! But I I have already sent emails: no answer.

It’s quite urgent that’s why I’ m looking for other ways or other informations. 


Angelo
Railmaster
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  • 2067 replies
  • May 8, 2022

@Mila Le Masson you can also ask directly the costumer service of Interrail. But they will reply fast only to people that are traveling now or starting to travel in the next 2 weeks. 


Mila Le Masson

Thanks! 
Can we contact them by phone? 


Angelo
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  • May 8, 2022
Mila Le Masson wrote:

Thanks! 
Can we contact them by phone? 

No, you can try also via social media. 


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