I recently got a new phone for our upcoming trip to Italy. Same number just different phone. I arrive in Italy in 3 days (9/6) and need to be able to access my pass. I am able to log in and see the confirmation of the order but am not sure if this is good enough to travel with? It states it cannot add my pass to my mobile device via the app because it was previously on my old phone.
Solved
Got a new phone and need to activate pass on it ASAP
Best answer by Nanja
Hi Hanist, I see this has been solved by customer support on saturday as they unregistered your pass from one device so you could connect it to another. Have a great rest of your trip!
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