Hello! I just bought a mobile pass, which it turns out I cannot download in the app because my phone cannot be updated. Is there a way to get a printed pass at the station (e.g. London King’s Cross) or any other way to access it? My trip starts the 21st of June. Otherwise, is it possible to get a full refund, instead of 85%, due to this unexpected problem?
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How can I access my mobile pass/can I get refund?
Best answer by rvdborgt
Passenger01 wrote:
Unfortunately I thought I would be able to download the pass since I had the app installed 😢
But does your phone meet the requirements for the app? If yes, then you should ask for a solution or a full refund.
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