I am traveling in less than 30 mins but i cannot activate the pass it said something went wrong i need help immediately i sent it through email already and open error log
Unfortunately I cannot board the train and I was forced to get out of the train. It was a really bad experience. No one helps me in time. I need a full refund and compensation as I have to leave my researvation fee as well. I also need to change my entire plan including rental car. I have to book new train to Aix en Provence without eurail pass. Looking forward for your reply and refund.
- Have you checked if there are any app updates? App version should be 23.2.0, check under More, scroll to the bottom.
- Do you have iPhone or Android? Which version?
- For a full refund, you need to contact customer service. This community cannot do that.
Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
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