Hi.
I'm currently traveling and have an urgent issue. My phone's screen has broken, and the QR code can't be read. I urgently need to move my pass to another device today because I have a train to catch tonight.
Is it possible to get help with this quickly? Big thanks!
I got one reply from customer support asking for what email I used for the purchase, I replied quickly but now I haven't heard back in almost an hour, so I'm not sure if it was just an automated response. Please this urgent issue!
Edit: issue resolved with customer support. Thank you!
Only Customer Support can help you to disconnect your pass from the broken phone so that you can connect your pass to the new phone. Please add you pass number and write that you are currently travelling so that you need immediate help.
https://eurail.zendesk.com/hc/en-001/requests/new
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.