Incorrect residency on pass

All they do is apply the details you have given them.

If you are planning on travelling in Germany then it is a problem, you will have to refund or swap the pass. If no German travel is needed and she has ID for Germany then it can be used as is.

@Stevec These rules aoply:

What if I reside in a different country than my Passport indicates

In case the country where you live is different than the one indicated in your passport or legal equivalent, for the purpose of applying clauses 2.1 and 2.2 of Section I, the country where you live prevails and should be indicated when ordering the Pass.
You must be able to prove such residency by means of official residence documents issued by the government. Such a residency document must clearly prove that you, as Pass holder, are registered in the country where you effectively live at the moment of the start of your trip. Residency can also be proven through official documents or official governmental online sources*.

Such documents vary per country. In case you do not hold any of the means of proof above indicated, you must select the country indicated in your passport or legal equivalent

*The document provided ought to reflect the country in which the person is effectively residing. E-residency documents, as e-residency is a non-location-based online residency, are not valid documents to prove where you  live, therefore you cannot use them to prove your residency while using your Pass.

Ok, so you’re both suggesting I must have filled in the application incorrectly. I don’t remember being asked country of residence but then I often can’t remember what I had for breakfast - so no surprise.

Thanks.

The country of residence is asked when you buy the pass:

Thanks, Danheil. All clear

I did indeed reach out to customer support (yesterday) and have to say I was immensely impressed. They responded by email within an hour and after a couple of brief exchanges they solved the problem for us. Fabulous service