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Lost iPhone with lost mobile pass

  • 23 August 2021
  • 3 replies
  • 187 views

Hey, 

My phone got stolen this weekend which had my mobile pass activated on it. I’m set to travel on Friday but I’m unable to activate my pass on a new device. I have used two methods of contact on the website and they said to wait roughly 4 and 7 days for a reply. I’m worried that I won’t get a reply and sort out my pass before my travel start on Friday (27/08).  Please can anyone provide any help or advice on how to get this sorted before Friday? 

 

Thanks a lot in advance!

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Best answer by Felipe.iturrieta 24 August 2021, 20:16

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Userlevel 2
Badge +1

Hi Rob,

 

I am sorry to learn your phone got stolen. I see in our system that one of my colleagues has already helped you (Rob E., order number IN30234994) by unregistering the Pass from your old phone. I trust you have managed to retrieve the Pass and continue travelling. Please let us know otherwise. 

 

Kind regards

Hi @Felipe.iturrieta the same happened to me, what Can I do?

Userlevel 7
Badge +12

Hi @Felipe.iturrieta the same happened to me, what Can I do?

Open a case here https://eurail.zendesk.com/hc/en-001/requests/new or via Facebook,Twitter as only Customer Service can deactivate the pass on your old phone :)

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