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Missed out on promo pass and I am quite annoyed

  • 28 November 2023
  • 3 replies
  • 117 views

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Hello, I purchased a 15 days in 2 months pass on November 12th, 2023, paying the full price of 518 Euros. I used it on the 12th and then not again until a week later.
Three days later the same pass went on sale with a 25% discount, 389 Euros. At that point, having used one day of travel, I could no longer cancel the pass or claim anything.
To say that I am annoyed doesn’t begin to describe what I am thinking. I feel that I have been completely deceived. A sale of these proportions should be announced quite a bit in advance. Doing it this way is discriminatory, and against all rules of common sense.
Very disappointed at how Interrail handles all this.

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Best answer by ralderton 28 November 2023, 14:15

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Userlevel 7
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The standard response here is that prices change, and promotions come and go.

You bought a pass at a price at which you were (presumably?) happy. 

When prices go up, people rarely come back and demand to pay the extra!

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This is not price fluctuation. Promotions are strictly regulated by the EU and this case is clashing with EU directives.

Userlevel 7
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Which EU directive do you think Eurail have breached?

You bought and used a full price pass on 12 November. The Black Friday discount began on 16 November.

You can’t refund a pass which is already used.

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