My phone needed to be reset and although I backed up my phone the app has not retained the pass. I am in the middle of a trip how do I reset the pass....
Mobile Pass Re-register
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You can’t reactivate it yourself.
You must contact customer services in order for it to be released so you can re-activate it.
https://eurail.zendesk.com/hc/en-001/requests/new
Give them your pass number, name and when you will need the pass for travel.
It is important that you mention to Customer Support that you are currently travelling. Then they normally help with this kind of issues with a few hours.
I received contact from interrail within 9 hours all sorted great work thank you!!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.