Hello, the railplanner app doesnt let her save a journey. It disappears every time
Solved
My friend can’t add a journey to her pass, we are traveling today
Best answer by rvdborgt
Have you checked if there are app updates? Go to More and scroll to the bottom. The app version should be 23.3.0. If not, please update it and try again.
If that doesn't help, then go to More > Settings, scroll to the bottom and enable error logging. This won't solve the problem but will help customer support.
As to a workaround:
Is this a continuous pass or a flexipass (i.e. X days in 1/2 months)?
In case of a continuous pass, you can always show that you have activated your pass and what the validity period is and that saving a journey does not work correctly.
In case of a flexipass: are you able to activate a new travel day? Does it work to go straight to My Trip after adding a journey from the planner and then immediately add it to My Pass?
What do we do?
Does she have an IPhone? Has she added a journey manually?
In that case there is a bug. So don't add a journey manually to an IPhone.
The best way to contact Customer Support is through this form and say that you are currently travelling and need immediate help.
https://eurail.zendesk.com/hc/en-001/requests/new
And she cant view the ticket
Has she followed the instructions in the guide for the mobile pass?
https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/getting-started
aino wrote:
+3Hi, I see that our customer service replied to you already but that you haven't answered yet. Did you check your spams? Cheers,
Please ask questions in the forum instead of sending me a private message, as I won’t be able to respond to those.
Have you checked if there are app updates? Go to More and scroll to the bottom. The app version should be 23.3.0. If not, please update it and try again.
If that doesn't help, then go to More > Settings, scroll to the bottom and enable error logging. This won't solve the problem but will help customer support.
As to a workaround:
Is this a continuous pass or a flexipass (i.e. X days in 1/2 months)?
In case of a continuous pass, you can always show that you have activated your pass and what the validity period is and that saving a journey does not work correctly.
In case of a flexipass: are you able to activate a new travel day? Does it work to go straight to My Trip after adding a journey from the planner and then immediately add it to My Pass?
If you sign in here you should be able to see the request. Use the email that you entered when making the request.
https://eurail.zendesk.com/hc/en-001/requests/new
Click on "Sign in" in the top right corner. You need to create a pass word first.
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