Solved

My mobile pass won’t let me activate it before the 16th of July,

  • 30 June 2022
  • 1 reply
  • 57 views
I

My mobile pass won’t let me activate it before the 16th of July, I’m due to travel on the 13th with trains that require an active pass. I raised this issue with customer support 26/04/2022 and it’s 30/06/2022 and I’ve still not had this issue resolved. Getting a little desperate so does anyone know if there’s a office in the UK that I can go to in person as I’m clearly not getting anywhere via email. 

Picture attached to show that dates before the 16th July are greyed out 

icon

Best answer by AnnaB 30 June 2022, 14:22

View original

1 reply

A
Rank
Userlevel 7
Badge +9

I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request.

Use this link to come to the request database.

https://eurail.zendesk.com/hc/en-001/requests/new

Click "Sign in" in the upper right corner.

 

Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

  •  
Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

Reply


Terms and Conditions & Privacy PolicyCookie settings