My mobile pass won’t let me activate it before the 16th of July, I’m due to travel on the 13th with trains that require an active pass. I raised this issue with customer support 26/04/2022 and it’s 30/06/2022 and I’ve still not had this issue resolved. Getting a little desperate so does anyone know if there’s a office in the UK that I can go to in person as I’m clearly not getting anywhere via email.
Picture attached to show that dates before the 16th July are greyed out
Best answer by AnnaB
I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request.
Use this link to come to the request database.
https://eurail.zendesk.com/hc/en-001/requests/new
Click "Sign in" in the upper right corner.
Enter your email address and Click " Get a password".
If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.
If you get a password, you can then log in and look at the status of your request.
I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request.
Use this link to come to the request database.
https://eurail.zendesk.com/hc/en-001/requests/new
Click "Sign in" in the upper right corner.
Enter your email address and Click " Get a password".
If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.
If you get a password, you can then log in and look at the status of your request.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
