Hello. I am travelling in one week. My phone ( where i had my pass) was broken and i needed to buy i new one. Now, i have tried to get my mobile pass and i got a message saying: your pass is already activated in another device...’. So i have no acces to my mobile pass right now. I need help because i start 25th november . Please, help!!
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My pass was activated in my broken device.. now i can not activate it in the new one!
Best answer by seewulf
Open a Case here Service Request
the Customer Support will then deactivate the pass on your old phone and you can finally activate it on the new one
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