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Pass activation not possible

  • 10 June 2022
  • 3 replies
  • 62 views

Hi all,

 

I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

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Best answer by seewulf 10 June 2022, 12:57

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3 replies

Userlevel 7
Badge +15

Hi all,

 

I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

That is not a problem with the App it´s a problem with your Device.
As the keyboard is from the “Smartphone”
i´ve got a standard keyboard layout when i activated my pass :)

Great, and how do I change that?

Userlevel 7
Badge +9

Great, and how do I change that?

I'd try Googling something like: <phone brand> change keyboard

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