Pass on broken phone

  • 22 July 2021
  • 5 replies

My phone with the eurail pass on it broke. The app on my extra phone says I can't add the pass on two devices, how can I delete the pass without having to use the broken phone? The customer support send me to the Facebook and the Facebook message AI send me to this group. 


Best answer by seewulf 22 July 2021, 16:40

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5 replies

Userlevel 7
Badge +14

As it only can be done by Customer Service please start a case on this form

Userlevel 7
Badge +8

Hi Merel, can you please provide me with your email address in a private message? Cheers,

Hello Im having the exact same problem. Is there a way to get a quick response as I am currently traveling?

Userlevel 7
Badge +14 only what you can do so fare is fill this form and write as subject Mpass on broken phone :) or write your email to @Nanja  as Private message so that she can inform the Support department :)

Userlevel 7
Badge +8

Seewulf is right. Please submit a ticket so that all information is received by our Customer Support department. Once done, you can provide me with your email via a private message. Cheers,