My phone with the eurail pass on it broke. The app on my extra phone says I can't add the pass on two devices, how can I delete the pass without having to use the broken phone? The customer support send me to the Facebook and the Facebook message AI send me to this group.
Pass on broken phone
Userlevel 7
+15
As it only can be done by Customer Service please start a case on this form https://eurail.zendesk.com/hc/en-001/requests/new
- Retired Community Manager
- 874 replies
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22 July 2021
Hi Merel, can you please provide me with your email address in a private message? Cheers,
Hello Im having the exact same problem. Is there a way to get a quick response as I am currently traveling?
Userlevel 7
+15
https://eurail.zendesk.com/hc/en-001/requests/new only what you can do so fare is fill this form and write as subject Mpass on broken phone :) or write your email to
- Retired Community Manager
- 874 replies
-
30 July 2021
Seewulf is right. Please submit a ticket so that all information is received by our Customer Support department. Once done, you can provide me with your email via a private message. Cheers,
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