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payed for 2 month and my account say 1 month

  • 12 December 2022
  • 4 replies
  • 61 views

Hi

I've just payed my 15d/2m pass BUT in my account i see the ended day 11 of January!?

 

What's happened?

 

Thank You all in anticipation

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Best answer by Camilo. 13 December 2022, 15:40

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4 replies

Userlevel 7
Badge +9

What does it say on your confirmation e-mail?

Where do you see the information about your pass being valid until the 11th of January. 

 

When do you plan to travel? Have you activated your pass?

Userlevel 7
Badge +10

Just a suggestion, you  have 11 months to activate your pass which would be Nov 11 2023, and then 2 months to use it so the very last day of travel would be Jan 11th 2024. (Or obviously 2 months after you activate and start travelling.)

Userlevel 6
Badge +3

Hi @Ivan Imenitov 

Could you please contact customer service? Otherwise, you can also send me a private message with your order number. I will be happy to assist. 

Have a lovely day!

THEY ARE STEALING FROM  YOU BECAUSE THAT IS WHAT THEY DO.

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