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Registering a Covid pass (bought in 2019) that is supposed to be valid in Eurail site.

Kaaren S. Agnez

I tried to register our trip and passes. For both me and my husband, it says “invalid pass cover no.”  On line, it says that the expiration date is extended (original one; November, 2020; now should be November, 2021.) What do I do?

 

Best answer by Nanja

Hi Kaaren, your topic has been redirected to our Customer Support team. They will come back to you via email. Cheers :relaxed:

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seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2404 replies
  • June 28, 2021

@Nanja  I think something for the Customer Support team :)

@Kaaren S. Agnez  Don´t know how Eurail handle the  postboned passes due Covid :)
Nanja will have for sure the answer or bring you in touch with the Customer Support Team :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
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    Nanja
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Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • Answer
  • June 29, 2021

Hi Kaaren, your topic has been redirected to our Customer Support team. They will come back to you via email. Cheers :relaxed:

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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