Have you had any response back from Customer Support?

How did you contact Customer Support?

I suggest that you check the staus of your request in the request database, see below. 

Use this link to come to the request database.

https://eurail.zendesk.com/hc/en-001/requests/new

 

Click "Sign in" in the upper right corner.

 

Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

Have you had any response back from Customer Support?

How did you contact Customer Support?

I suggest that you check the staus of your request in the request database, see below. 

 

Use this link to come to the request database.

https://eurail.zendesk.com/hc/en-001/requests/new

 

Click "Sign in" in the upper right corner.

 

Enter your email address and Click " Get a password".

If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.

If you get a password, you can then log in and look at the status of your request.

 

 

•  

Thank you for the quick answer! I contacted the Customer Support throught the chat bot, in fact the request is still open as you can see

Ok. I suggest you enter a new request through the request database where you indicate that you will be travelling within 2 weeks.

https://eurail.zendesk.com/hc/en-001/requests/new

Where do you plan to travel?

Have you made your reservations?  

I just submitted a new request, we are traveling in germany, denmark, sweden and norway, we didn't make our reservations because we wanted to hear about the pass first, but we are going to soon.

Thank you very much for your help,

Laura 

Ok.  The trains will be very crowded during the summer so it is wise to make reservations also on trains that do have optional  reservation.

During the summer there is mandatory reservation on the IC trains between Germany and Denmark. 

Hi,
 

I bought two carer's (complimentary) passes yesterday via the "my interrail” web site.  Their customer support was quick to reply.  I had to buy the pass and then send the order number along with documentation evidence to confirm disability etc.  I went for mobile passes and had them within a few hours.

You could start by emailing support@myinterrail.co.uk and go from there.

Hope this helps. 
 

Lee

Thank you, very helpful! 

Laura