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Tempi di rimborso

  • 1 July 2023
  • 9 replies
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Simona Alessi

Ho dovuto chiedere il rimborso del mio pass, qualcuno sa dirmi in quanto tempo verrà emesso il rimborso? Ho ricevuto la mail di conferma del rimborso 

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Best answer by Camilo. 2 July 2023, 09:19

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A
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@Angelo 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Angelo
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Ciao, non saprei dirti quanto tempo serve.

 

@Camilo. How long does it take for refunds to get money back?

Do you have any questions? Feel free to ask in the community! Known languages: Deutsch, Italiano, English.
Camilo.
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Ciao, non saprei dirti quanto tempo serve.

 

@Camilo. How long does it take for refunds to get money back?

This depends on the customer’s bank. If it is within Europe, it should not take longer than 5 working days. For international transfers, the normal time is 10 working days. 

Have a nice Sunday!

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R
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@Camilo. Wouldn't it be a good idea to add that information on the pages about exchanges and refunds? And to the page where people can request a refund and/or in the conformation mail?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Camilo.
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@Camilo. Wouldn't it be a good idea to add that information on the pages about exchanges and refunds? And to the page where people can request a refund and/or in the conformation mail?

We cannot put it on our website because it does not depend on us. It depends on the customer’s bank. We can only speculate as to when a refund will be made, so here I am speaking from our experience on how long that often takes.

Have a nice Sunday!!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
R
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@Camilo. Wouldn't it be a good idea to add that information on the pages about exchanges and refunds? And to the page where people can request a refund and/or in the conformation mail?

We cannot put it on our website because it does not depend on us. It depends on the customer’s bank. We can only speculate as to when a refund will be made, so here I am speaking from our experience on how long that often takes.

Sure you can put it on your website, as long as you clearly indicate that the times mentioned are only estimations and that they depend on the customer's bank.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Camilo.
Userlevel 6
Badge +3

@Camilo. Wouldn't it be a good idea to add that information on the pages about exchanges and refunds? And to the page where people can request a refund and/or in the conformation mail?

We cannot put it on our website because it does not depend on us. It depends on the customer’s bank. We can only speculate as to when a refund will be made, so here I am speaking from our experience on how long that often takes.

Sure you can put it on your website, as long as you clearly indicate that the times mentioned are only estimations and that they depend on the customer's bank.

Oh funnily enough, I just found that we mention it on our website: Can I return my Pass for a refund? (interrail.eu)

My apologies, not even I know the website by heart 😅

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
R
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Oh funnily enough, I just found that we mention it on our website: Can I return my Pass for a refund? (interrail.eu)

My apologies, not even I know the website by heart 😅

That sounds like a reasonable text. Now if that could also be added to the page about refunds and in the confirmation mail, then the number of questions about it would decrease I'd think...

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Camilo.
Userlevel 6
Badge +3

Oh funnily enough, I just found that we mention it on our website: Can I return my Pass for a refund? (interrail.eu)

My apologies, not even I know the website by heart 😅

That sounds like a reasonable text. Now if that could also be added to the page about refunds and in the confirmation mail, then the number of questions about it would decrease I'd think...

I’ll suggest it to the SMEs. Thanks again :)

 

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

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