Ticket, Travel & Refund

  • 14 September 2021
  • 1 reply

Hello 👋🏻 
I‘ve got some questions!
1.Lets say I buy a 2months ticket, will the 2 months start from the day I buy it or the first day I use the train?
2. How do I make seat reservations? 
3. What if during my journey I won’t be able to continue because of Covid, will I get the money for the ticket back or at least a part ?

thanks for your help :)))


Best answer by Nanja 15 September 2021, 16:07

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Userlevel 7
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Hi there, welcome to our community :smile:

1. The 2 months will starts from the activation day, which is the day you start your first train journey. After purchase, you have 11 months to activate your Pass and start travelling. 
2. You can make a seat reservation through our Rail Planner App, our Self Service system with your account or through train carriers directly. The options differ per country. An overview can be found here
3. It’s not possible to get a refund after you’ve used your Pass, even if you still have travel days left. Your Pass is considered used when your first travel day has started (for a Flexi Pass), or from when your validity has started (for a Continuous Pass). Once it’s used, it’s no longer possible to get a refund.

I trust this answers your questions. Have a great day!