Hi. I will be travelling with internal soon and I am on an interrail mobile pass. Unfortunately, my phone broke and I want to contact the customer service to add my pass on another device. Can you help me with this problem? I can provide my mail-address for the costumer service.
Best regards,
Cassandre
You can move it yourself. Just activate it on your new phone:
I tried that already but it doesn't work. I don't get the field “Move Pass” when I enter my name and pass number. Instead I get an error message that something went wrong.
I tried that already but it doesn't work. I don't get the field “Move Pass” when I enter my name and pass number. Instead I get an error message that something went wrong.
Then you need to contact customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
Mention your pass number (from the confirmation mail) and when you need your pass (a concrete date, not "ASAP” or "urgently”), so they can prioritise correctly.
Also mention you've already tried to move it yourself and that you get an error message, otherwise the first reply could be the same as my reply. Best is to include a screenshot of the error.
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