I've been traveling in Europe for about 2 weeks now with a 3 Months Eurail global mobile pass, everything worked fine until last night. I was trying to search for a journey in the rail plannner, but after entering the stations the app keeps getting stuck loading loading the schedule. I am thus currently unable to add any trips or obtain the ticket QR-code.
I've tried the following:
(a) Using the app both online and offline, both with and without location services enabled
(b) force stop the app and clear the cache
( c) restart the device
(d) Searching for the train journeys under “stations" (this wont even attempt to load anything).
All of this produces the same error. My next step would be to clear the app data and/or reinstall the app, but as far as I understand this will remove the pass from the phone entirely. Does anyone have any idea how to fix this?
I would also have no problem adding my journeys manually, but I haven't found any way to do this without the schedule loading.
I've already contacted support, but the issue is fairly urgent as I am currently completely unable to use my pass. My next planned journey is to Vienna on Friday.
Best answer by MukhammadView original