wrong travel day

  • 30 September 2021
  • 2 replies

Hello, my Name is Andre and I ordered an Interrail Ticket (4 Traveldays in 1 Month). 
I started the trip the 28. of September. But in the App it says that the 27. is my first travelday although I didn‘t book a train that day and I didn‘t choose that day as a travel day. At least not by purpose. Now I have only one travel day left but need to travel another day and I don’t know what to do. Can you please help me? I already did a service request but I didn’t receive an answer yet. 

Pass reference P17LV7

Order Number IN30312715
Kind regards 
Andre Krenzel


Best answer by Nanja 4 October 2021, 11:04

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2 replies

Userlevel 7
Badge +8

Hi Andre, you did the right thing by contacting our Customer Support team as they can look into it and change it for you. Such messages are priotitized, so I trust you have received assistance. If not, do let me know. Cheers, 

Hi Nanja 

I haven‘t received an answer yet. And I wanna continue traveling on friday.

Can you help me?