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FranziskaNew aboard

asked in Train connections & reservations

Seat Reservation in Spain at station

We are in Tarragona and want to go to Gandia via Valencia. We need a seat reservation but the man at station doesn’t accept our Interrail pass as a ticket. What should we do now?

5552

3 years ago

Stefan WittmannNew aboard

asked in Eurail & Interrail Passes

how to customize Trips during a travel day

Hello!i was wondering if it is possible to customize/change the suggested connection in the interrail app before adding it to the pass. I‘m asking this because in my case there is one particular connection where i‘m forced to take a later train because the contingent for seat-reservations for Interrail-users is out already. Therefore i want to add only one other (the last) connection for this Travel day, the rest would be okay as it is. is there are way of doing so? Hallo,ist es möglich bei einem vorgeschlagenen Reisetag eine Anpassung einzelner Verbindungen vorzunehmen?in meinem Fall würde ich eine Verbindung innerhalb dieses Tages abändern wollen. Oder muss man vielleicht einfach 2 Einträge vornehmen?ausserdem habe ich bereits die Sitzplätze reservieren lassen, finde die Verbindungen aber so nicht in der App. (Dies wurde im DB Reisecenter vorab erledigt.) Reicht es nun einen „Platzhalter“ für den Tag manuell einzupflegen, damit der QR Code generiert wird? Mit freundlichen Grüßen,

981

3 years ago

Silvia Mabel PradoNew aboard

asked in Eurail & Interrail Passes

Reembolso

Según mi reclamo #50544 me dan tiempo para volver a comprar tickets hasta el 1/9 solicito unos días más hasta el 3/9. Por favor espero respuesta.

641

3 years ago

EilishRail rookie

asked in Train connections & reservations

Reservations

Hi! I don’t really understand how to make a seat reservation for a train. I can’t click on something and add it to the cart. I already clicked on including passengers and then I get the train times, but how to get one of them in my cart?thankyou in advance ! Eilish

1605

3 years ago

Denis DesmardNew aboard

posted in Eurail & Interrail Passes

Exchange mobile

I want to change my mobile pass to a paper version, what should I do? thank you for your reply

471

3 years ago

Aisling IrwinFull steam ahead

asked in Train connections & reservations

"Plan My Trip" on the website not working

Hi!I’m looking to plan a customised trip through Europe. I’ve tried to use the “Plan my Trip” option on the website but it gets to a certain point and it doesnt work. It will give me the option to put my start location and dates but when it wants me to choose a country it will stop loading and go blank. Ive tried on my iPhone, tablet and laptop and they’re all the same. I know there are other apps you can use but I want updates train routes and what not.Any help would be greatly appreciated as i’m still learning the Interrailling world!

1095

3 years ago

Marek GasparRight on track

asked in Travelling by train

London to Brussel

Hello guys 1st of October I'm traveling to Slovakia from London to Brussel then Vienna and Slovakia. I just have a hard time to find if I need a PCR test to entry Belgium. I found out I don't need it for Austria or France .. So can anybody help me? Thanks a lot Marek

813

3 years ago

PatriciaNew aboard

asked in Eurail & Interrail Passes

One Country Pass

Hello erveryoneI am interested in using the one-country pass for France. I am from Germany and I found a connection from Mannheim to Paris with a TGV. This belongs to the french train company and is included in the one-country pass for France but I am starting in Germany. Now I am wondering which regulations count? Can I use the one-country pass because I am travelling with a TGV or is it not possible to use it because I am starting in Germany?I would be grateful to get more information about it.Thank you.

1032

3 years ago

EllenNew aboard

asked in Eurail & Interrail Passes

How do I know my ISSUER number for my Interrail pass?

To be able to register my interrail pass on eurail.com I need to have an ISSUER number but can’t find what that would be on my mobile-pass. How do I know what code to use?

2781

3 years ago

ccityplanner12Rail rookie

posted in Eurail & Interrail Passes

Complaint: Shipping slower than walking

I have had to postpone the trip I had planned for this month because I was unable to buy an Interrail pass that would be delivered in time. I was ordering it to a relative’s residence in Frankfurt am Main. It said that it would be delivered by PostNL (the Dutch postal service) & take 17 days to arrive.I could walk from any major city in the Netherlands to Frankfurt am Main in under 17 days.I genuinely mean this. Frankfurt is approximately 225 miles away from both Rotterdam and Amsterdam. To walk this in 17 days would mean managing a leisurely 13¼ miles per day. At a typical walking speed of 3mph, this would mean walking for only 5 hours a day. And for this snail mail, they charge €19.One may say that the covid-19 pandemic has reduced the availability of staff to process the orders, but I seriously doubt that it takes that much employee time to manufacture an Interrail pass.I do myself great woe to resort to such cynicism, but I am genuinely concerned that Eurail may be deliberately

1371

3 years ago

LeaNew aboard

asked in Eurail & Interrail Passes

Broken phone, while travelling

Hello, we are already travelling, and the phone of my travelling Partner is broken. we Need the pass on the 3.9. to get from Roma to Napoli. We already contacted you, but we Need a response very quickly. please help du, to activate the pass on another phone. With Kind regards, Lea

771

3 years ago

maistre7New aboard

asked in Eurail & Interrail Passes

Reservation costs for outbound inbound tickets - parcours d’approche

HiI live in France and in order to get out of the country to the border I got a “parcours de rapprochement” I didn’t have to pay any reservation fees on either the outbound or inbound tickets on fast trains requiring reservations, however today I enquired about tickets out the country and the SNCF team insisted that I needed to pay reservation fees on my initial oubound journey of 20€ (from Montpellier to Paris) then 10€ (from Paris to Stuttgart) could anyone confirm if I am. Correct and what their experiences were ( specifically in France) thanks

791

3 years ago

Jojo KoppenNew aboard

asked in Travelling by train

Inbound trip interrupted by a train strike in Germany. How should we continue?

Our Interrail trip is coming to an end and so far everything has worked out well. Now we are planning to head back from Marseille to Germany (country of residence) on Thursday (2 September). Starting that day is a major train strike in Germany which means that we’ll probably be able to come into Germany from france (til Frankfurt) but can’t reach our final destination (Leipzig). what options do we have now? We can’t wait it out in Frankfurt as we have nowhere to stay and the inbound travel day of our global pass will have been used due to the marseille - Frankfurt connection.

2002

3 years ago

docottoRail rookie

posted in Eurail & Interrail Passes

Exchange/ refund

Just need to know the Postal Address to return my old paper tickets to….cannot get any answers except we are busy for last 2 weeks

7049

3 years ago

brownie8xFull steam ahead

asked in Eurail & Interrail Passes

Due to a train strike I cannot take my journey and lose 2 travel days instead of 1. Is there a way to avoid this?

Hi, I am planning on travelling to Firenze (Italy) from Mainz (Germany) this Saturday. However there is going to be a major train strike in Germany so I won’t be able to take the route I was planning to. I think the best solution for me would be going from Mainz to Munich on Friday, stay the night, and try to travel from Munich via Austria to Firenze the next morning. Is there any possibility to only use one travel day for this, or do I have to buy an extra ticket from Mainz to Munich? Also, this will be my outbound journey… Best regards, Johanna

1471

3 years ago

Michael GrahamRight on track

asked in Eurail & Interrail Passes

Cant access store on eurail.com

I don’t know if it’s because I’m using an iPhone 7 with iOS 13.3.1 but I’d like to buy a new pass but I can’t access the store. My current pass has expired and I’d like to purchase a new 10 days in 2 months pass (I’m 31 years old so not the youth or senior citizens pass) but the links on the eurail website always take me to the same page. Even when I try and access the store via the Facebook shopping link it takes me to the same page. For reference the page I’m referring to just states at the top that there is a sale going on and has all of the general marketing info (conditions flexibility etc) but no specific links for specific passes. I’d like to travel tomorrow so I’d like to purchase this pass ASAP. Btw this problem has been ongoing for the past month or so every time I’ve tried to do this

643

3 years ago

paula123456789Rail rookie

posted in Eurail & Interrail Passes

Booking not visible

Hey guys i booked an interrail ticket yesterday on the Deutsche Bahn site. i was redirected to the bahn.interrail.eu site. now i changed my mind and want to cancel it (i chose the plus upgrade). Unfortunately, I don't see my booking on either Deutsche Bahn or interrail. Deutsche Bahn can't help me and interrail support is unavailable. (I haven’t activated my pass yet)Can anyone help me here?best wishes Paula

342

3 years ago

AnushaRail rookie

asked in Train connections & reservations

I am not able to make seat reservation from Berlin to Poznan for tomorrow

Hello, Does anyone know if seat reservations can also be made at the Berlin HBF station? I tried all possible websites and interrail booking system but I cannot make a seat reservation from Berlin HBF to Poznan Glowny for tomorrow. Any help will be much appreciated. Thank you.

1741

3 years ago

Lola117New aboard

asked in Eurail & Interrail Passes

App not compatible with my phone

Dear community,I need urgently help! I’ll start my travel with two friends tomorrow and wanted to activate my mobile pass today. But then I found out that my mobile phone isn’t compatible with the app, so what can I do now? The accomodations are already booked. Can I ask one of my friends to download my pass for me?Thanks for your help, I’m looking forward to your responses!Best regardsLola117

521

3 years ago

dennisNew aboard

asked in Eurail & Interrail Passes

Validity Global Youth Pass

In January of this year I bought a Global pass 2nd class Youth (with discount). The validity of this pass has been extended with an additional year to 31 August of 2022. However, in February next year I turn 28.Is my pass still valid after my birthday, seeing this pass is for 27 years old or younger? Does the order date count as indication or your actual age on the date of travel. If so, is there a possibility to change the pass to the adult version if I can’t travel before then?

4041

3 years ago

NChenNew aboard

asked in Train connections & reservations

Eurail Pass: Italy only - Reservation questions

Dear Community, I’m about to leave on my trip to Italy and just wanted to ask (and/or confirm) a few things to ensure my understanding of this process is correct. I have read some of the other posts related to mine, but just wanted to double check.[1] On the Rail Planner app, I tried to look at train times for 9 September (Thursday) at 9 pm, but when the results show up, it gives me 8 September (Wednesday)….?? Why is that? Does this have to do with the time difference between Italy and California (where I currently am)? [2] Is it only possible to book reservations via Eurail.com website or the Rail Planner app? Is it possible to book reservations in person at the train stations? (e.g. when I fly into Fiumicino Aeroporto I won’t necessarily know how long immigration and customs will take, so it would be hard to anticipate which train I’ll be able to board). Would train station personnel accept the Eurail Pass on my Rail Planner app? [3] Does the TrenItalia app communicate at all w

11741

3 years ago

LotteNew aboard

asked in Train connections & reservations

Paper Ticket into App to make reservations

Hey, I just bought an Interrail Ticket at a travel agency. So it's a paper Ticket. I want to load it into the “Rail App”, so I can buy seat reservations. But it's not working. How do I make that work? Thank you so much! :)

2171

3 years ago

Jessika ChanmaneeFull steam ahead

asked in Eurail & Interrail Passes

Eurail Mobile pass Activation

Hello Guys,I’m having a problem about mobile pass cannot activating. I done all necessary steps but the message “Something went wrong” keeping displays. I have sent a error log to the apps support team but still waiting for the replay. My trip gonna start very soon on 30 Aug 2021 Anyone had experience about this issue before please help.Thank you

2163

3 years ago

ldanesRail rookie

asked in Train connections & reservations

Travel as a group

Hello,I will travel with my boyfriend starting Friday 3rd of September. We bought each a interrail pass and activated it on our mobile phones. We tried booking our first trip from Paris to Ancona. This travels needs seat reservations and we wanted to be able to book side-by-side seats but couldn’t find our way through the Rail Planner application to do this. Any help would be very much appreciated.Also I am wondering how the app and our web interrail account refer to one another because I can seem to find the trip I added in the app on my web account. In a word I would need help understanding how both app and website work and how we can travel easily together. Thank you,Loane

10472

3 years ago

Jaystrucks2Keeps calm and carries on

asked in Eurail & Interrail Passes

How do you board a local train on a day your using one of your global pass days.

I understand that you must add a local train on a day that your using one of your global pass days but how does it get taken off your ticket? Is there a scanner at most stations that you use? Example I’m using my first day of my global pass to go from Berlin to Munich. First I want to use a local S line to get to Berlin HBF. I’ve added travel from Potsdamer Platz to Berlin HBF. It now shows on my first day ticket. It no longer shows the trip from Berlin to Munich.Thanks

1162

3 years ago

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