Hi - I recently purchased tickets for traveling throughout Spain. All of the tickets we purchased were Comfort / Premium. I know meals or snacks are provided and I just saw that they can be purchased when booking which I did not do!! Does anyone know if I can go back into the Rail Europe app and try to add a meal? I did a chat on their site which said I didn’t have to pre-select but it was a robot so I’m not sure I feel completely comfortable with that answer!
Thank you in advance.
Best answer by Schelte
If you have the €23,50 per person seat reservation on AVE trains, a meal is included. It will be written on your pdf ticket as well somewhere (desayuno/merienda/cena/...). You'll get served whatever they have left.
Renfe offers the option to pre-select from a menu, as part of the booking process when booking regular tickets. You could try to reach out to Renfe customer support or to one of their ticket offices and ask if they can make that selection for the reservations you already have. They always have at least a meal and usually minimally two to chose from on board if you haven't chosen before. In fact, when I did this (with a regular Premium fare) the one I had chosen wasn't available but that was when this service was just introduced.
Renfe also loads specific meals for dietary preferences. Those do need to be booked ahead, as otherwise they are not available - reach out to Renfe through the phone. In my experiences that service (which they've offered for longer) has usually worked.
Do you have a pass and did you book reservations, or did you book regular tickets?
Premium in Spain is not available on all trains or all relations. When it is available, then you can select it. You do have to select it manually because Rail Europe always preselects the cheapest option.
In any case, you can contact a human at Rail Europe via this form:
Thank you. Yes, I booked regular tickets but chose Comfort Premium which all of my tickets have them. I was wondering if I needed to go back into Rail Europe’s app to order a meal (I know that we do get them) or if they are not pre-selected and just delivered to our seats.
+6If you have the €23,50 per person seat reservation on AVE trains, a meal is included. It will be written on your pdf ticket as well somewhere (desayuno/merienda/cena/...). You'll get served whatever they have left.
Renfe offers the option to pre-select from a menu, as part of the booking process when booking regular tickets. You could try to reach out to Renfe customer support or to one of their ticket offices and ask if they can make that selection for the reservations you already have. They always have at least a meal and usually minimally two to chose from on board if you haven't chosen before. In fact, when I did this (with a regular Premium fare) the one I had chosen wasn't available but that was when this service was just introduced.
Renfe also loads specific meals for dietary preferences. Those do need to be booked ahead, as otherwise they are not available - reach out to Renfe through the phone. In my experiences that service (which they've offered for longer) has usually worked.
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