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Railplanner App don't take another day for the next journey

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I need to go by train on 2 days. I have a global pass for 10 days in 2 month. The pass is active until 22.06.2022. If I search for a journey, I get connections, but after confirmation there is the old date in it. 

If I want to add a trip to my pass, there is no option for mobile pass and I get errors. Please help me. This is horrible for such an expansive pass.

Thanks in advance

Best answer by rvdborgt

  1. Please check if there's an update for the app. The current version is 23.2.0; if you don't have that version (see More and scroll to the bottom), please update and try again.
  2. If updating the app doesn't help, then please explain what do you mean by "but after confirmation there is the old date in it”. Could you post a screenshot to show?
  3. Please explain "If I want to add a trip to my pass, there is no option for mobile pass and I get errors”. What are the exact steps you are taking here and could you please post a screenshot of the error message?
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  • rvdborgt
  • Railmaster
  • 10529 replies
  • Answer
  • May 12, 2022
  1. Please check if there's an update for the app. The current version is 23.2.0; if you don't have that version (see More and scroll to the bottom), please update and try again.
  2. If updating the app doesn't help, then please explain what do you mean by "but after confirmation there is the old date in it”. Could you post a screenshot to show?
  3. Please explain "If I want to add a trip to my pass, there is no option for mobile pass and I get errors”. What are the exact steps you are taking here and could you please post a screenshot of the error message?
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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  • Bahnhofsoma
  • Author
  • Rail rookie
  • 2 replies
  • May 12, 2022

The update of the railplanner App has fixed the problem. Thanks for your help. How can I close this question?

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    rvdborgt

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