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Mobile pass 'your details dont match'

I can not connect my mobile pass since it say my details dont match. What should i do?

Best answer by rvdborgt

Check if there's an app update; app version should be 23.3.0.

If the problem persists, please contact customer service. Mention on what day you will start your trip, so your request can be prioritised correctly.

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+9

Where does it say so? When activating the pass in the rail planner app? Are you using the details from the confirmation mail? Also see this page.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

yes i already did that

+9

Check if there's an app update; app version should be 23.3.0.

If the problem persists, please contact customer service. Mention on what day you will start your trip, so your request can be prioritised correctly.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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