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Urgent: Pass Cover Number for seat reservation (mobile pass)

S

I'm trying to make a seat reservation for the TGV 9812 from PARIS AEROPORT CDG2 TGV ROISSY to Montpellier Saint-Roch at 09:58-14:05 on July 7. The Eurail website says that prices are unavailable for this train. 

 

If I try to book through travel.b-europe.com instead, there are still some available seats. However, in order to book my seat, the website requests a Pass Cover number in the "Ticket Details" section. Since I have a mobile Eurail pass, I do not have a Pass Cover number and am unable to complete the reservation.

 

How can I receive a Pass Cover Number? Is there an alternative way to book a seat on this train?  Thank you.

Best answer by carllll

You can generate a pass cover number for a mobile pass at this link without having to contact customer service:

https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcn
You can access this by using the chat bot function on the help page.

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7 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2404 replies
  • June 11, 2022

You can call SNCF :) to book without PassCoverNumber

 



To get a PasscoverNumber you have to contact Customer Service.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
S
  • ssetaman
  • Author
  • Right on track
  • 3 replies
  • June 11, 2022

Thank you @seewulf.  I have already called them.  Unfortunately, I live in Thailand and they cannot accept Thai credit card by phone.  I also contact Customer Service but haven’t got the reply yet.  Are there any other way that I can find pass cover number?  Thank you.

A
Railly clever
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  • AnnaB
  • Railly clever
  • 6008 replies
  • June 12, 2022
ssetaman wrote:

  Are there any other way that I can find pass cover number?  Thank you.

Customer Service is the only place where you can get the Pass Cover Number.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
M
Full steam ahead
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  • mcadv
  • Full steam ahead
  • 3893 replies
  • June 12, 2022

Sawasdee khrap, nong.
Just another smallmpoint: last tme we saw many Thai who could not activate the pass. The reason was that it will not accept the Thai Buddist era-you have to set to western style (so now we have wella pee song soon song song).

Also note that it can take lots of time to pass customs and immigration and that CdG is a fairly confusing airport with many terminals some not well linked to where the trains stop.

S
  • ssetaman
  • Author
  • Right on track
  • 3 replies
  • June 13, 2022
mcadv wrote:

Sawasdee khrap, nong.
Just another smallmpoint: last tme we saw many Thai who could not activate the pass. The reason was that it will not accept the Thai Buddist era-you have to set to western style (so now we have wella pee song soon song song).

Also note that it can take lots of time to pass customs and immigration and that CdG is a fairly confusing airport with many terminals some not well linked to where the trains stop.

Thank you for your recommendation ka’.  I have successfully activated the pass on my phone.  Now just need to make seat reservation.  I will allow more time to make connection from airport to the train station.  Thank you :)

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10709 replies
  • June 18, 2022

You can also try NS phone service. They can also make French reservations. Accepted credit cards are listed.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C
  • carllll
  • Right on track
  • 9 replies
  • Answer
  • July 18, 2022

You can generate a pass cover number for a mobile pass at this link without having to contact customer service:

https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcn
You can access this by using the chat bot function on the help page.

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