Hi all, I want to emphasize once again that the residency rule takes precedence over all others. According to our policy, Interrail passes should be purchased by European citizens/residents. If an individual uses a non-European passport to buy a Eurail Pass but actually resides in Europe, they may face fines from the authorities/carriers. It's crucial that we adhere to the rules, and it's the user's responsibility to ensure compliance.Have a nice weekend!
UPDATE: Interlaken Ost (See) is considered a secondary location to Interlaken Ost. This designation is provided to Merits by SBB, and Hacon's logic automatically hides secondary (subordinate) locations. If a connection serves a station of lower hierarchy, any secondary station can be found by simply using the primary location (in this case, Interlaken Ost).We have also tested the connection in the App: The BLS ferry traveling from Interlaken Ost (See) to Iseltwald See is identified if a user simply selects Interlaken Ost as the departure point and Iseltwald See as the destination. There's no need to specifically choose the Interlaken Ost (See) station.Let me know if you have questions.
I agree that the words used are not the best, I will forward this do edits. Check also the point 1. If you have a European passport and a non-European passport, use the passport/ID of the country you live in. If you live outside of Europe, order a Eurail Pass. If you live in Europe, order an Interrail Pass from Interrail.eu.
Did you get any seat/couchette at the end at Padova’s station?
Hi @rvdborgt The issue was escalated with the technical specialist, but I haven't received any updates yet. I'm sending a reminder to prompt them for a response. Dear @Muffy Do you mean like the search option ‘Madrid - City’?
I'm glad you managed to secure a spot even though it wasn't available through OEBB. Personally, I enjoy traveling on night trains because I can lie down and relax. I understand the train's movement might seem odd to some, but for me, it's like a gentle swinging motion that helps me fall asleep.It's even better when you're traveling with friends or family, of course.Have a great day, and feel free to reach out if you need any assistance!
You can also purchase it via our reservations portal. I suppose due to the last-minute search, it's only available for purchase at the station.
There are many places where you can make a reservation for this train. More info here: InterCity Notte night train | Interrail.eu
Hi @Salomé Caprioglio I would recommend posting this in our travel buddy group:Find a travel buddy | Community (eurail.com)Have a nice day!
Hi @Trip2EU Thank you for the feedback. Can you please try once more? I see that it is working in my App.
Hi @Francesco Castellucci I invite you to join the travel buddy group and make your post there:New tab (eurail.com)Have a wonderful day!
Hi @Trip2EU Here is a screenshot of my personal App with the filters you suggest. In any case, your Global Pass covers the Eurostar, so I would not worry about that. If you have the seat reservations, please show it together with the QR code generated from the App. Have a nice day!
Hi @Trip2EU I will share this feedback to the App Team. Thank you!
Dear @Casper1 I am sure you can find the answers to your questions here: adding and activating your interrail mobile passOtherwise, please contact our customer service support and they will be more than happy to help: https://eurail.zendesk.com/hc/en-001/requests/newHave a nice day!
Hi @firlandsfarm I'm one of the moderators for the platform. I noticed your concern about your Pass not appearing in the reservations portal. You'll need to add it and create a trip to make reservations, which is separate from the trip you create in the App. We're continuously enhancing our App, so in the future, making reservations directly through it should be possible, making it easier for our customers. If you have any further feedback or questions, please don't hesitate to let me know. Also, remember that we have specialized customer service support available to assist you: https://eurail.zendesk.com/hc/en-001/requests/newHave a nice day!
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