Skip to main content
Solved

Travel day booked by mistake

L

Hello,

I just made a big mistake as i was trying to cancel a journey: i cancelled the travel day i wanted and booked a new travel day... but for today. It's the evening, i'm not going to travel today and i can't delate this travel day i just booked because the day has already started.

I don't have any other travel days and i would like to travel tomorrow. Does anyone here know how i could cancel this travel day i just booked by mistake ?

Thank you,

Kind regards

Lucie 

Best answer by Nanja

Hi @Lucie  and  @cpivoine, seewulf is right, once a travel day has started, it’s no longer possible to cancel it. As it your travel day was used by mistake, I encourage you to contact our Customer Support team here, as they can look into your individual cases and assist you further. Cheers, 

View original
    Did this topic help you find an answer to your question?

    5 replies

    seewulf
    Railmaster
    Forum|alt.badge.img+15
    • seewulf
    • Railmaster
    • 2402 replies
    • July 19, 2021

    You can´t cancel a travelday on the day it´s valid for :/ Sorry to say but i assume you wasted your travelday :/ Maybe @Nanja  have a solution :)

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    C
    • cpivoine
    • Rail rookie
    • 2 replies
    • July 19, 2021

    Hello, 

    I have the same problem than @Lucie . It appeared I used a travel day yesterday evening while planning my trip, I tried to canceled it straight away but it didn't work as the day already started..

    The same thing happened with my 1st travelling day.. I now don't have any travel days left and want to travel back in 2 days!!

    I really should of buy the paper pass :/

    Has this situation already happened to someone in the community? Thank you for your help! :) @Nanja 

    Clémence

    N
    Railmaster
    Forum|alt.badge.img+8
    • Nanja
    • Retired Community Manager
    • 873 replies
    • Answer
    • July 20, 2021

    Hi @Lucie  and  @cpivoine, seewulf is right, once a travel day has started, it’s no longer possible to cancel it. As it your travel day was used by mistake, I encourage you to contact our Customer Support team here, as they can look into your individual cases and assist you further. Cheers, 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    seewulf
    1 person likes this
    • seewulf
      seewulf
    C
    • cpivoine
    • Rail rookie
    • 2 replies
    • July 20, 2021

    Hello @Nanja ,

    Thank you very much for your reply. I contacted your customer support team a week ago but remain without answer, which is why I wrote on here as I am stuck in tcheque Republic ;) 

    Thanks!

    N
    Railmaster
    Forum|alt.badge.img+8
    • Nanja
    • Retired Community Manager
    • 873 replies
    • July 20, 2021

    I am sorry to hear that. Can you please provide me with your email via a private message? This way we can assist you further. Cheers, 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

    Reply


    Terms and Conditions & Privacy Policy