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My mobile pass dont activate a day trip, i cant travel

Valeria Barbano

Dear, my eurail mobile pass is not working, moreover since April 23 I have sent emails to App support and have not had a response.  I can’t activate a Day trip, so i cant have a ticket.
 

Therefore, today, April 26, I had to buy a train ticket from Vienna to Prague, document is attached.  At the OBB office they told me that this ticket will be reimbursed by them.
 

Ihope to have an answer soon and have the necessary support to solve the problem of my pass.

Best answer by rvdborgt

Eurail will have to reimburse indeed, but you have to submit a request to customer service.

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R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10573 replies
  • Answer
  • April 26, 2022

Eurail will have to reimburse indeed, but you have to submit a request to customer service.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
R
Railmaster
Forum|alt.badge.img+9
  • rvdborgt
  • Railmaster
  • 10573 replies
  • April 26, 2022

Just checking: do you have an iPhone with app version 23.1.0? (Go to More, scroll to the bottom.)

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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