Hi, I would like to refund my two one country passes but on the interrail web site it’s written:”You currently have no orders eligible for a refund”. Why?
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Refund
Best answer by Nanja
Hi, you should get in touch with our Customer Support team as they can look into the details of your order, but I see you already did. They will get back to your message this morning, at the soonest possible time.
+1Are you sure it said “refund”. I just got a refund, in fact I came to this site to complement Eurail on the process. I first thought they were telling me I couldn’t get refunded, but when I looked below in the box where my tickets showed up, it did tell be they were refundable.
The reason I was going to post was to let people know that my bank notified me of a pending refund within five minutes of executing the request--nobody it that fast, very impressed.
Anyway, if you haven't already, go back and make sure you read it correctly--hope it’s the same as it was for me--just a bit confusing. Good Luck
Hi, you should get in touch with our Customer Support team as they can look into the details of your order, but I see you already did. They will get back to your message this morning, at the soonest possible time.
Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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Hello, I have the same problem than Amalia, I want to get refunded because my travel planning has changed but on the website it says I'm not eligible for refund… How can I contact a real person in the Customer Service I always end up speaking to bots...?
Hi
Hello, thank u for your response, I have send an email via the Chatbot of the website but I have to wait a few more days to have an answer apparently (up to 7 days).
Hi Maryline, can you provide me with your email address and order number via private message? I will then look into it for you.
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