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App used empty travel day, help!

Ivo van den Ende

So as you can see the app used a travel day but it was completely empty on a day we didn't intend to. Tomorrow we're supposed to get home but now one of us can't with the pass. Is there a way this can be reversed?

Best answer by seewulf

Only with Customer Support 

 

Provide your pass Details already in the Form and maybe ask Nanja for assitance as its urgent

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    10 replies

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • 2402 replies
    • Answer
    • August 13, 2021

    Only with Customer Support 

     

    Provide your pass Details already in the Form and maybe ask Nanja for assitance as its urgent

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    N
    Railmaster
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    • Nanja
    • Retired Community Manager
    • 873 replies
    • August 13, 2021

    Hi, Seewulf is right. As you are currently travelling, your request should be prioritized when you completed the form, selecting that you are currently travelling. You can send me a private message once done.

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    Tanguy
    • Tanguy
    • Rail rookie
    • 1 reply
    • August 30, 2021

    @Nanja Please I have the same issue, two of my five travel days gone. I have to travel in two days to come back home. Could you help my urgently? (I just submitted the form)

    N
    Railmaster
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    • Nanja
    • Retired Community Manager
    • 873 replies
    • September 14, 2021

    Hi Tanguy, due to holiday leave I was unable to reply to your message myself. I trust you have been able to get in touch with my colleague Leo in the community via private messaging or our Customer Support team for further assistance. If not, do not hesitate to let me know. Cheers, :relaxed:

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    Martine Edixhoven

    Hallo @Nanja, I have the same problem! I filled in the form that seewulf posted here. Hopefully you can help me out. Thanks a lot, martine 

    N
    Railmaster
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    • Nanja
    • Retired Community Manager
    • 873 replies
    • October 15, 2021

    Hi Martine, I've flagged it with Customer Support, and they have replied already yesterday morning. Enjoy the rest of your trip :relaxed: Cheers, 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    B
    • BreezyyP710
    • Right on track
    • 3 replies
    • July 5, 2022

    Hey @Nanja my girlfriend is having the same problem and we’re supposed to be traveling back from Amsterdam the night of the 9th and 10th of July please help us! I have my two travel days and journeys left but she doesn’t. We need help

    Brennan Preston
    B
    • BreezyyP710
    • Right on track
    • 3 replies
    • July 5, 2022
    BreezyyP710 wrote:

    Hey @Nanja my girlfriend is having the same problem and we’re supposed to be traveling back from Amsterdam the night of the 9th and 10th of July please help us! I have my two travel days and journeys left but she doesn’t. We need help

    We have also filled in the form if that helps to make things quicker. We just want to get her tickets right. Mine did not mess up

    Brennan Preston
    A
    Railly clever
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    • AnnaB
    • Railly clever
    • 5941 replies
    • July 5, 2022

    @BreezyyP710 You need to contact Customer Support to get help. Fill in the form in the link below and give as many details as possible. Write that you are currently travelling.

    https://eurail.zendesk.com/hc/en-001/requests/new

     

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
    B
    • BreezyyP710
    • Right on track
    • 3 replies
    • July 5, 2022
    AnnaB wrote:

    @BreezyyP710 You need to contact Customer Support to get help. Fill in the form in the link below and give as many details as possible. Write that you are currently travelling.

    https://eurail.zendesk.com/hc/en-001/requests/new

     

    Thank you @AnnaB both me and my girlfriend have submitted the form and are currently waiting for reply. We fly to amsterdam Thursday and planned on taking the train back to Sweden so hopefully we can get her travel day back. As we both had 2 days left out of our 5 day pass

    Brennan Preston

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