My train from Aulnoye-Aymeris to Paris Nord has been cancelled. I’m waiting for a train to Lille to Paris nord instead. 1 train from Lille straight to Paris nord requires a reservation, the 2nd has 3 change overs in between Lille and Paris nord. Is there any way that I can get the first train for free due to my original train being cancelled?
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Train cancellations. Can I take another train instead, without paying for another reservation?
+5Best answer by elliejanel
You should ask SNCF as they are responsible (due European Law) but i guess they refuse to give the reservation for free :/
That´s part of the experience and i found many nice spots in Europe because a train was delayed or canceled and i took because of that a different route.
Surprisingly they were actually really good with this! The guy at Aulnoye-Aymeris gave me a ‘delayed train’ pass then I got on the train to Paris with a free ticket as it was delayed.
+15You should ask SNCF as they are responsible (due European Law) but i guess they refuse to give the reservation for free :/
That´s part of the experience and i found many nice spots in Europe because a train was delayed or canceled and i took because of that a different route.
+5You should ask SNCF as they are responsible (due European Law) but i guess they refuse to give the reservation for free :/
That´s part of the experience and i found many nice spots in Europe because a train was delayed or canceled and i took because of that a different route.
Surprisingly they were actually really good with this! The guy at Aulnoye-Aymeris gave me a ‘delayed train’ pass then I got on the train to Paris with a free ticket as it was delayed.
+15Good to hear :) Maybe SNCF improved their Customer Service :)
I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
seewulf wrote:
Good to hear :) Maybe SNCF improved their Customer Service :)
Service varies a lot in France… some staff really do their best to help you but others just can't be bothered.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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