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Wrong country of residence: It needs to be changed

Yag Mur

Dear Interrail team,

Some weeks ago I booked an Interrail 3-month pass via your website during the "50 years" promo. Unfortunately, I made a mistake while filling out the form and booked the pass with the wrong country of residence. I am from Turkey and my permanent residence is in Turkey too. When booking the pass I chose Germany by mistake. Could you please change my country to Turkey as soon as possible? I want to use my ticket in a few days. I can also send you my passport information if needed.
Thanks a lot already!

Best, 
Yağmur

Best answer by Nanja

Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).

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2 replies

A
Railly clever
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  • AnnaB
  • Railly clever
  • 5955 replies
  • May 26, 2022

You need to contact Customer Support to get help with your problem. Use this form to contact them and write clearly that you will be travelling in a few days and that you need immediate help.

https://eurail.zendesk.com/hc/en-001/requests/new

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
N
Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • Answer
  • August 8, 2022

Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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