Skip to main content
Solved

Pass shows more days used then booked


  • Rail rookie
  • 2 replies

Hello!

I booked a 7 day pass and I cancelled a travel day and my pass is now showing I have used 2/7 days even though I have no trips booked. My travel dates are in June so I’m well ahead of cancellation policy. Has this happened to anyone else? And how do you gain these days back?

Thanks!

Best answer by rvdborgt

The dotted circles suggest that travel days 2 and 3 are active but without any journeys.

  1. What does it say when you select travel day 3? Does it show a date? If yes, can you cancel it?
  2. If you can cancel travel day 3, then try the same with travel day 2.
View original
Did this topic help you find an answer to your question?

4 replies

Forum|alt.badge.img+9
  • Railmaster
  • 10589 replies
  • May 8, 2022

How did you cancel the travel day? Did you go to My Pass, select the travel day and then tap on "Cancel travel day”? What happens if you do that now for travel day 2?


  • Author
  • Rail rookie
  • 2 replies
  • May 8, 2022

Hello!

Yes that's how I cancelled. This is my first time using the Eurorail pass and I'm worried I've somehow lost 2 days of travel. 

 


Forum|alt.badge.img+9
  • Railmaster
  • 10589 replies
  • Answer
  • May 8, 2022

The dotted circles suggest that travel days 2 and 3 are active but without any journeys.

  1. What does it say when you select travel day 3? Does it show a date? If yes, can you cancel it?
  2. If you can cancel travel day 3, then try the same with travel day 2.

  • Author
  • Rail rookie
  • 2 replies
  • May 8, 2022

Thank you rvdborgt! I got it to go away when I cancelled day 3 and then day 2. Thank you! 


Reply