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Global Pass same day in and out

A
  • askre
  • Right on track
  • 5 replies

Hello everyone, I have a question about my journeys. I have browsed through the forum and I am only getting more confused - so I am putting my question here hoping for some help!

 

I live and study in Switzerland, and I need to take a specific course on Thursday in Paris. So I plan on leaving and returning to Switzerland on the same day.
 

I have bought a global pass, and my current travel plan is: (123 morning 456 afternoon)

  1. Zürich to Basel
  2. Basel to Strasbourg
  3. Strasbourg to Paris Est
  4. Paris Est to Strasbourg
  5. Strasbourg to Basel
  6. Basel to Zürich

Again these all take places in one day! I wonder if my global pass could cover the Zürich-Basel part and Basel-Zürich part? On my app I have selected these yet no outbound and inbound journeys were used so I am quite confused.

 

I am well aware of the Lyria option but I have already purchased above tickets for the following weeks.
 

Any help would be appreciated!

 

best,

Askr

Best answer by rvdborgt

Thanks for the My Trip details. The journeys have been activated but no "in/out” is shown for the travel days. So that suggests that the country of residence is not Switzerland (or France) or a bug in the app.

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12 replies

A
Railly clever
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  • AnnaB
  • Railly clever
  • 5957 replies
  • September 15, 2022

What country do you have as country of residence on your pass? Switzerland?

You only see the outbound/inbound travel day if you activate the travel day. Did you do that?

If you activate the pass and travel days, make sure to use a date well in the future and then cancel the travel day and deactivate the pass. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
  • askre
  • Author
  • Right on track
  • 5 replies
  • September 15, 2022

Hello Anna, I have switzerland as my country of residence, and I have activated the travel days (At least I believe!)
 

Still I see these:

Travel days 1/10 Used

Outbound/Inbound 0/2 Used

:)
A
  • askre
  • Author
  • Right on track
  • 5 replies
  • September 15, 2022
AnnaB wrote:

What country do you have as country of residence on your pass? Switzerland?

You only see the outbound/inbound travel day if you activate the travel day. Did you do that?

If you activate the pass and travel days, make sure to use a date well in the future and then cancel the travel day and deactivate the pass. 

Hello Anna, I have switzerland as my country of residence, and I have activated the travel days (At least I believe!)
 

Still I see these:

Travel days 1/10 Used

Outbound/Inbound 0/2 Used

:)
A
Railly clever
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  • AnnaB
  • Railly clever
  • 5957 replies
  • September 15, 2022

Can you post a screen shot of your Trip with the journeys? Remove any personal data. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
  • askre
  • Author
  • Right on track
  • 5 replies
  • September 15, 2022
AnnaB wrote:

Can you post a screen shot of your Trip with the journeys? Remove any personal data. 

Hello Anna, please see the screenshot attached! It says outbound/inbounds are not used.

:)
M
Full steam ahead
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  • mcadv
  • Full steam ahead
  • 3893 replies
  • September 15, 2022

Strange, but it also says it uses 2 traveldays-which is also not quite right-unless you have already put in another trip?

A
  • askre
  • Author
  • Right on track
  • 5 replies
  • September 15, 2022
mcadv wrote:

Strange, but it also says it uses 2 traveldays-which is also not quite right-unless you have already put in another trip?

Yes I have another trip!

:)
Y
Full steam ahead
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  • Yorkie
  • Full steam ahead
  • 1372 replies
  • September 15, 2022

Your pass should be showing all the individual trains but your screen pass is showing only a journey from A to A - i.e. not actually travelling anywhere.

In your trip you should have all 6 showing and then a small slider to move them to your travel day.

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10553 replies
  • September 15, 2022

I'd be interested to see what My Trip looks like.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
  • askre
  • Author
  • Right on track
  • 5 replies
  • September 15, 2022

Hello I have taken a picture of my trip!

:)
R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10553 replies
  • Answer
  • September 15, 2022

Thanks for the My Trip details. The journeys have been activated but no "in/out” is shown for the travel days. So that suggests that the country of residence is not Switzerland (or France) or a bug in the app.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
Railly clever
Forum|alt.badge.img+9
  • AnnaB
  • Railly clever
  • 5957 replies
  • September 15, 2022

Can you add a screen shot of your Trip?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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