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I can't find my return number

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By mistake I ordered the wrong (paper) passes, so I decided to return the passes. On the website I confirmed the returning of the passes for a refund and I got an adress to return the passes to. There was a return number there that I had to put on the envelope, but I didn't write it down immediately and now I can't find the number anymore. I didn't got an e-mail with a confirmation of the returning and the return number either.

 

Can anyone help me? I do have the adress so I could send it without the return number, but that feels a bit risky.

 

Thanks in advance!

Best answer by Claudi.

Thanks for flagging @AnnaB! If you do have the address, you can go ahead and send back your passes to our office. There is enough identifying information for our team to process a refund regardless. It might be useful if you give our customer service team a heads up by emailing customerservice@interrail.eu or customerservice@eurail.com so that we can make an internal note of your refund request. 

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3 replies

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  • perevodchyk
  • Rail rookie
  • 1 reply
  • July 30, 2022

I have exactly the same problem. Can anyone help?

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Railly clever
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  • AnnaB
  • Railly clever
  • 5973 replies
  • July 30, 2022

@annie.papadopoulou @Claudi. 

Can you look at this on Monday please?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
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  • Claudi.Community Manager
  • Community Manager
  • 270 replies
  • Answer
  • July 31, 2022

Thanks for flagging @AnnaB! If you do have the address, you can go ahead and send back your passes to our office. There is enough identifying information for our team to process a refund regardless. It might be useful if you give our customer service team a heads up by emailing customerservice@interrail.eu or customerservice@eurail.com so that we can make an internal note of your refund request. 

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