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Train times out by 1 hour in the Planner

L

I hope this isn’t a frequent question; I have had a search. 🤞🏻

I have the Rail Planner app on my iPhone (and have deleted and reloaded it just in case).  When I’m in the Planner selecting journeys for my upcoming trip I select a train time and then click on the slot to go through to the details screen (screenshot) with a view to booking seats and, at that point, the timing of the train at the top (dark blue background) is correctly showing what I’ve selected, but the train time (against why background just below) is displaying ONE HOUR earlier.

I have checked that my iphone is set to ‘automatic time’ in settings.  Nothing like this happened at any point last year when I was planning and then away travelling for 2 weeks.  I’ve also asked my travel friend to check her app (we both have iphone 15s) and it is NOT happening to her, so I presume the problem is centered around my iphone.  Has anyone met this problem or have an idea why it might be happening please?  thank you in advance.

 

Best answer by rvdborgt

It seems to happen a lot if you're not in the CET time zone. If you set the time zone to CET (of if you're there with automatic time zone), then you don't see this problem. But it's a bug for sure. Timetables should always be shown with the local time of the train.

You can report this to customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

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ralderton
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  • ralderton
  • Railmaster
  • 1526 replies
  • February 6, 2025

It’s a bug, which is causing a bit of mischief at the moment. Interesting that your friend isn’t having the problem. I guess there must be a different setting on one of your phones somewhere.

 If you aren’t travelling at the moment, I would suggest just leaving it to fix itself.

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    Landgirl
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  • rvdborgt
  • Railmaster
  • 10552 replies
  • Answer
  • February 6, 2025

It seems to happen a lot if you're not in the CET time zone. If you set the time zone to CET (of if you're there with automatic time zone), then you don't see this problem. But it's a bug for sure. Timetables should always be shown with the local time of the train.

You can report this to customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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