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Pass not valid for this connection. What does it mean?

  • February 17, 2022
  • 5 replies
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amcnaughton

I booked a 1 day Eurail France Pass for both my mother and I to travel from London to Paris. And when I select the route I want it says “Your pass or the Pass of a travel companion is not valid for this connection”. Can you please advise?

Best answer by seewulf

A Eurail France Pass is a ONE Country pass and because of that just valid in France  :) London is in the UK (a different Country) to travel from London to France you can use Standard Fares of Eurostar or you exchange the One Countrypass to a Globalpass (Note even with a Globalpass you still have to pay a supplement on the Eurostar London - France of arround 35€ per Seat)

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    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • 2404 replies
    • Answer
    • February 17, 2022

    A Eurail France Pass is a ONE Country pass and because of that just valid in France  :) London is in the UK (a different Country) to travel from London to France you can use Standard Fares of Eurostar or you exchange the One Countrypass to a Globalpass (Note even with a Globalpass you still have to pay a supplement on the Eurostar London - France of arround 35€ per Seat)

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    amcnaughton
    • amcnaughton
    • Author
    • Rail rookie
    • 1 reply
    • February 17, 2022

    Thank you for the clarification! Can you exchange for the Globalpass if I have already activated both One Country passes?

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • 2404 replies
    • February 17, 2022

    Already activated unused passes first must be deactivated by the Customer Service afterwards you should be able to Start the Refund Process.

    maybe @Leo@Felipe.iturrieta or @Nanja  can clarify it :)

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    M
    Full steam ahead
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    • mcadv
    • Full steam ahead
    • 3893 replies
    • February 18, 2022

    1-DAY passes do not even exist-or at least not for train travel.

    It is as said: cancel, maybe with a fee to pay and order new one.

    Felipe.iturrieta
    Forum|alt.badge.img+1

    Hello @amcnaughton! As @seewulf mentions, the One Country Pass cannot be used to travel between London/UK and France; you'll need to get regular tickets for that trip, or exchange your Pass for a Global one. If your Pass is not used yet, it can be deactivated by my colleagues; if you wish to purchase a Global Pass and request a refund for the unused One Country Pass, please contact my colleagues via https://eurail.zendesk.com/hc/en-001/requests/new?ticket_form_id=360000363678 . To read up on the details of how a Pass Exchange works, check https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy . Cheers!

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