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urgent! Pass cover number needed

B
Keeps calm and carries on
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  • brins
  • Keeps calm and carries on

I need a pass cover number now please!

I’ve messaged @Magdalena but she must be busy

can someone else help me?!

Best answer by carllll

You can generate a pass cover number here without having to contact customer service:

https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcn
You can access this by using the chat bot on the help page by typing pass cover number.

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A
Railly clever
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  • AnnaB
  • Railly clever
  • May 19, 2022

Have you contacted Customer Support through this form and asked for the Pass Cover Number?

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. If you are currently travelling or will be travelling in the next weeks you should inform Customer Support about that.

For most routes there are different possibilities to make reservations and some don't require the Pass Cover Number.

If you write what reservations you want to make, hopefully you can get advice on how to reserve without the Pass Cover Number.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
  • Anonymous
  • May 19, 2022
brins wrote:

I need a pass cover number now please!

I’ve messaged @Magdalena but she must be busy

can someone else help me?!

@brins  I have answered your message :) 

B
Keeps calm and carries on
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  • brins
  • Keeps calm and carries on
  • May 19, 2022

@Magdalena thanks, could you please reply to my second message

Samit Bhakta

Hi,

I need Eurail cover pass numbers for the 2 mobile Eurail passes purchased through RailEurope website. This is required for Eurostar booking. I request  @Magdalena

through private message about an hour back, still waiting for it. Can someone help please? 

Thanks, Samit

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • May 19, 2022
Samit Bhakta wrote:

Hi,

I need Eurail cover pass numbers for the 2 mobile Eurail passes purchased through RailEurope website. This is required for Eurostar booking. I request  @Magdalena

through private message about an hour back, still waiting for it. Can someone help please? 

Thanks, Samit

You asked here just one hour ago 🙂 The Community Supervisors like Magdalena are humans like you and work usually due standard office hours (CET) because of that you may wait one day or two days. 
 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
R
1 person likes this
  • R
    rvdborgt
Samit Bhakta

Hi ,

I did not receive the response yet. Can you please expedite?

Samit

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • May 21, 2022
Samit Bhakta wrote:

Hi ,

I did not receive the response yet. Can you please expedite?

Samit

Maybe she wasn´t online yet .

Did you open a case on the via the serviceform?
https://eurail.zendesk.com/hc/en-001/requests/new

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
A
Railly clever
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  • AnnaB
  • Railly clever
  • May 21, 2022
Samit Bhakta wrote:

Hi ,

I did not receive the response yet. Can you please expedite?

Samit

It is almost midnight here in Europe and the Eurail staff that are members of the community are working normal CET office hours, thus Magdalena will most likely not be working until Monday.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Samit Bhakta
AnnaB wrote:
Samit Bhakta wrote:

Hi ,

I did not receive the response yet. Can you please expedite?

Samit

It is almost midnight here in Europe and the Eurail staff that are members of the community are working normal CET office hours, thus Magdalena will most likely not be working until Monday.

Thats fine if I receive a response by Monday.

Samit Bhakta
seewulf wrote:
Samit Bhakta wrote:

Hi ,

I did not receive the response yet. Can you please expedite?

Samit

Maybe she wasn´t online yet .

Did you open a case on the via the serviceform?
https://eurail.zendesk.com/hc/en-001/requests/new

Tried, but no luck

C
  • carllll
  • Right on track
  • July 18, 2022

You can generate a pass cover number here without having to contact customer service:

https://www.eurail.com/en/book-reservations#/generatePassCoverNumber?utm_source=chatbot&utm_campaign=pcn
You can access this by using the chat bot on the help page by typing pass cover number.

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