I have bought the 50 anniversary Interrail ticket 3 weeks ago, But I filled in my residence wrong and didn’t realise it until 4 days ago, please help me to reach the customer service because i arranged my reservations and i should start start my travel soon I have submitted my request, I worry so much now, anybody can help me to flag my request? thank you so much!
Solved
I need to change my residence
Best answer by Nanja
Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).
+10You can get help only via Submit a request – Eurail Knowledge Base Please specify that you are traveling soon (with the day hour and date), so they will reply to you asap.
Angelo wrote:
You can get help only via Submit a request – Eurail Knowledge Base Please specify that you are traveling soon (with the day hour and date), so they will reply to you asap.
Thank you so much, I reached the customer services but no one replied back. I’ll try again.
Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).
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