Hello! I actived my Interrail pass today and started the outbound travel, but when I want to get my train tickets, they don’t show up, even though my travel is “actived”. Can someone help me or has had a similar problem???
Solved
Train Tickets don't show up in app
Best answer by rvdborgt
It looks like this problem:
- Do you have Android or an iPhone? Which version of the operating system?
- Which app version do you have? Please check under More and scroll to the bottom.
- Please install app updates if your app version is lower than 24.0.0 (iPhone) or 24.0.3 (Android) and then check again.
- If that doesn't help, go to More > Settings, scroll to the bottom and enable error logging. That won't solve the problem but will help customer service.
- Then go to this page and create a request for customer service. Add all details, such as device ID, screenshots and mention that you are currently travelling. It is not enough to say your problem is urgent.
- Is it correct that there is at least one train showing for today?
Have you connected the journey in "My Trip" to your pass?
Can you post a screen shot of "My Trip"? Remove any personal information first.
Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
1 person likes this
The last picture is what shows up when I try to open my train tickets. It says “no tickets for this date”. I connected my journey with a friends journey, I also checked if I book tickets for tomorrow and it works there so I guess it’s really just my outbound trip that does not work today (I hope🤞🏻) thanks for the reply!!!<3333
I don't see a journey for today in My Trip. Did you add any? If so, was it maybe a manually added journey? If not, please add a journey ("Eine Fahrt hinzufügen”), add it to My Pass and then check again if you can show the ticket.
Additionally, what do you mean by “I connected my journey with a friends journey”? What steps did that involve?
I added a journey under my trip, it’s still there and supposedly my outbound trip, its just the tickets with the QR code which I can’t access. I tried adding another trip to see if the tickets show up, still doesn’t work, but only for today; I added a trip for tomorrow where everything works fine.
My friend shared a link with his journey with me and I connected my journey with his in the app. It’s still my journey though, he can not access any of my plans nor the other way around.
Thanks for your help! I think I will just try to get by from tomorrow on, since apparently it’s only today which doesn’t want to work haha
It looks like this problem:
- Do you have Android or an iPhone? Which version of the operating system?
- Which app version do you have? Please check under More and scroll to the bottom.
- Please install app updates if your app version is lower than 24.0.0 (iPhone) or 24.0.3 (Android) and then check again.
- If that doesn't help, go to More > Settings, scroll to the bottom and enable error logging. That won't solve the problem but will help customer service.
- Then go to this page and create a request for customer service. Add all details, such as device ID, screenshots and mention that you are currently travelling. It is not enough to say your problem is urgent.
- Is it correct that there is at least one train showing for today?
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