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Cannot add pass to trip (Extended until August 2022 due to Covid)

  • August 22, 2022
  • 1 reply
  • 31 views
R

I purchased a pass on April 2021, and due to Covid I delayed the trip (Interrail extended the validity until August 2022). Now, August 22, I logged in the app to see how I plan my trip, and I cannot add my pass. How can I solve this? I have also tried through the website, but the pass appears to be expired. Need help urgently, I planned to leave on August 28. Thank you.

I've also written customer support and talked to the bot. It is a mobile interrail global pass.

Best answer by rvdborgt

This has to be solved by customer support. Did you mention your start date? Only writing "urgently” and "asap” doesn't help, it has to be a concreate date.

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  • rvdborgt
  • Railmaster
  • 10502 replies
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  • August 22, 2022

This has to be solved by customer support. Did you mention your start date? Only writing "urgently” and "asap” doesn't help, it has to be a concreate date.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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