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Wrong country of residence in Global Pass

J

Hello,

i´ve noticed , when activating my pass:  wrong country of residence!

To be Finland but now it’s  Greece ? I’m wondering , if Is there any problem any way to travel with this pass ? I’m not planning to travel now to Greece.

Rgds Jukka

 

 

Best answer by AnnaB

@BrendanDB  The information given from Customer Support is that they don’t change the country of residence. If the country of residence is wrong you need to make an exchange of passes, if the conditions for you pass allow an exchange.

@Jukka You need to deactivate your pass and check if your pass allows an exchange of passes, The exchange has a cost of 15 EUR.

https://www.interrail.eu/en/interrail-passes/ordering-info/refund-exchange-policy

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BrendanDB
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  • BrendanDB
  • Full steam ahead
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  • January 25, 2023

Best to correct this. It’s associated to the inbound/outbound 2 travel day rule in your home country. You don’t want to risk a fine in Finland.

Find the contact form here: https://eurail.zendesk.com/hc/en-001/requests/new

A
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  • AnnaB
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  • January 25, 2023

@BrendanDB  The information given from Customer Support is that they don’t change the country of residence. If the country of residence is wrong you need to make an exchange of passes, if the conditions for you pass allow an exchange.

@Jukka You need to deactivate your pass and check if your pass allows an exchange of passes, The exchange has a cost of 15 EUR.

https://www.interrail.eu/en/interrail-passes/ordering-info/refund-exchange-policy

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
BrendanDB
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