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I bought a new phone and my pass is on my old one! Please help :)

Marie El Mouden

Hi everyone ! :) 

I tried to contact consumerservice and they are absolutly unreachable and I have an urgent request. 

I bought a new phone for my trip, but my pass has been activated on the old one. How can I transfer it to my new one? I have already installed the app on the new one, but the pass does not work. 

Do I have to delete the app of my old phone?

Thank you so much for your help!! 

Best answer by seewulf

@Marie El Mouden  only possible together with the Customer service as your pass is already activated :/ You can fill this form to get in contact with them https://eurail.zendesk.com/hc/en-001/requests/new

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seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2404 replies
  • Answer
  • July 15, 2021

@Marie El Mouden  only possible together with the Customer service as your pass is already activated :/ You can fill this form to get in contact with them https://eurail.zendesk.com/hc/en-001/requests/new

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
N
Railmaster
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  • Nanja
  • Retired Community Manager
  • 873 replies
  • July 16, 2021

Our Customer Support got back to you yesterday and assisted with the transfer. Enjoy the rest of your trip! Cheers :relaxed:

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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