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Seat reservations too early- credit card was charged

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I'm traveling with a group of 12 people this July.  Bought a 3 day France pass.  Tried To buy seat reservations, got an error message, discovered it's too early to reserve seats.  My credit card was charged for the full cost of the seat reservations though.  Not just a credit card hold, but a charge. My question is, do I now have some sort of credit to my account, so when I book these seats later, it'll show that I've already paid?  Or will the app ask me to pay again, in which case I should be trying to get a refund now?

Best answer by rvdborgt

Bennytschet wrote:

I cannot find any seat reservations in my account.  Would they be easy to find?  Have not used the Eurail app before.

The reservations overview is on this page. If you're logged in, it should show you either your reservations done via Eurail (and you can also download them) or "You currently have no reservations”. If you see the latter, do contact customer service.

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    Railmaster
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    • rvdborgt
    • Railmaster
    • 10663 replies
    • March 24, 2022

    12 July should be OK for France now. What was the error message?

    Do the reservations show up in your account?

    If not, the best is to contact customer service; they should be able to see the status of your reservations.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    B
    • Bennytschet
    • Author
    • Rail rookie
    • 1 reply
    • March 24, 2022

    The error message was something like “this train doesn't exist anymore, please book another connection for this leg of your journey”. . I had five train rides scheduled and got this message for each of them.  My assumption was that I must be just booking too early. 
    I cannot find any seat reservations in my account.  Would they be easy to find?  Have not used the Eurail app before.

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • 10663 replies
    • Answer
    • March 24, 2022
    Bennytschet wrote:

    I cannot find any seat reservations in my account.  Would they be easy to find?  Have not used the Eurail app before.

    The reservations overview is on this page. If you're logged in, it should show you either your reservations done via Eurail (and you can also download them) or "You currently have no reservations”. If you see the latter, do contact customer service.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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